Engagement Economics to understand customer and employee relationships

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This course provides participants with an understanding of the economics, framework, implementation process and return-on-investment of a formal enterprise-wide engagement strategy. The framework can be applies in any aspect of their organizational life to mobilize audience to achieve goals involving people.

1. Understand and apply Economic and Return on Investment (ROI) metrics 2. Learn about Quality Management standards 3. Create a framework for Organizational Goal

Quality engagement standards, relationship between engagement and business outcome, economic tools to calculate ROI, Role of Technology and Data, Framework and Sample Implementation

Managers, Executives from any vertical at the medium and senior level in PSUs and Private Corporates

Course Details

Venue Online
Duration 18 Hrs.
Starts On Jul 22, 2022
Faculty Prof. Poonam Singh

Fees Details

Duration Professional Fee*(Per participant) GST(18%) Total Fees(Per Participant) Programme Code
18 Hrs. 9,000.00 1,620.00 10,620.00 1 23 2 9
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